Shipping policy

Shipping Policy


Welcome to Zakya! We are committed to providing you with high-quality products and reliable shipping services. Please read our shipping policy carefully. If you have any questions, feel free to contact us at zakyahair@gmail.com.


1. Order Processing Time


  • Orders are processed and prepared for shipment within 1-3 business days (excluding weekends and public holidays).


  • In rare cases (e.g., inventory shortages or peak holiday seasons), processing times may be extended, and we will notify you via email.


2. Shipping Fees


  • We offer free shipping on all orders with no additional fees.


3. Shipping Destinations and Times


  • We ship to most regions worldwide (availability may vary depending on our shipping partners’ coverage).


  • Expected delivery time is 5-7 business days, though this may vary based on destination, holidays, or customs clearance processes.


  • Please note that remote areas or unforeseen events (e.g., weather, natural disasters, or customs delays) may impact delivery times.


4. Shipping Partners


  • We primarily use trusted carriers such as DHL, FedEx, and UPS to ensure safe and timely delivery of your order.


5. Order Tracking


  • Once your order ships, you’ll receive a confirmation email with a tracking number.


  • You can track your shipment via the websites of DHL, FedEx, or UPS, or through our order status page.


6. Lost or Damaged Packages


  • If your package is lost or damaged during transit, please contact us at zakyahair@gmail.com within 7 days of receiving your order.


  • We’ll work with the carrier to investigate and provide a replacement or refund as appropriate. Please retain the original packaging and photos of any damaged items for processing.


7. Incorrect Shipping Address


  • Please double-check your shipping address when placing your order. If an incorrect address causes delivery issues, we’ll do our best to assist, but you may need to provide updated information.


  • To modify your address, contact us as soon as possible before your order ships.


8. Customs and Taxes


  • For international orders, customers are responsible for any applicable customs duties, VAT, or other fees. These charges are collected by the carrier or local customs authority.


9. Returns and Shipping


  • If you need to return an item, please refer to our Return Policy. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.


  • Contact us before sending a return and use a trackable shipping method.


Notes


  • We reserve the right to adjust this shipping policy due to unforeseen circumstances (e.g., pandemics, natural disasters).


  • For any shipping-related questions, feel free to reach out to our support team—we’re here to help!


Thank you for choosing Zakya!


Shipping Partners’ Contact Information


For your convenience, here are the international customer service contacts for our shipping partners:


DHL


  • Phone: +1 317-554-5191 (U.S. Headquarters, for global inquiries)




FedEx


  • Phone: +1 800-463-3339 (U.S. Headquarters, for global inquiries)




UPS


  • Phone: +1 800-742-5877 (U.S. Headquarters, for global inquiries)




Note: These are U.S.-based international contact numbers. For country-specific support, visit the carrier’s website and select your region.