Help & contact
AI support replies instantly, 24/7. Our team is available Mon–Fri, 9:00–18:00 (Beijing time). First reply within 24 working hours for general questions, and within 12 working hours for urgent order, payment or bespoke issues.
- Return window
- 30 days from delivery (in-stock and pre-order items)
- Return postage
- On us — a free label is issued after approval
- Return address
- Matched to your order country and provided only after approval
- Inspection & refund
- Inspected within 3 business days; refunds usually land in 5–10 business days
- Bespoke items
- Free changes or cancellation within 24 hours before work starts; no change-of-mind returns afterwards
- Warranty
- 90-day limited warranty for abnormal shedding, base splitting and construction faults not caused by misuse